Customer & Trust Associate

Be the human behind escrow: handle customer questions, oversee the first orders by hand, and run fair, fast dispute resolution.

Bengaluru / Remote (India)JuniorFull-time

About the role

For the first fifty orders, every single one is watched by a human. A failed print, a lost shipment, or a provider who disappears mid-order can destroy a reputation before it forms. You are the safeguard, and the voice customers hear when something goes wrong.

What you'll own

Personally follow up on early orders, both customer and provider side.
Run dispute resolution fairly and quickly, with escrow as the backstop.
Own customer support quality and response time.
Turn recurring issues into product fixes and clearer trust pages.

What we're looking for

1+ year in support, operations, or a customer-facing role.
Calm, fair, and clear under pressure — especially when someone is upset.
Strong written English; Hindi and/or Kannada a plus.

Bonus, not required

Marketplace or logistics support experience.
Interest in how trust systems are designed.

A note on requirements: these are signals, not a checklist to clear 100%. If you're missing one but bring something we didn't think to ask for, apply anyway and make the case.

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