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PROVIDER OPERATIONSFULL-TIME
Provider Success Associate
Keep providers winning: help them set rates, hit quality, and get paid on time — and catch problems before they become disputes.
Bengaluru / Remote (India)JuniorFull-time
About the role
Once a provider is onboarded, someone has to keep them succeeding: a clear payout, a good rating, a steady job feed. That is this role. You are the difference between a provider who churns after three jobs and one who prints for us for years.
What you'll own
- Guide providers through pricing, capability setup, and their first jobs.
- Monitor quality and on-time delivery; coach providers who slip.
- Resolve payout questions and small issues before they escalate.
- Maintain provider help content and the provider FAQ.
What we're looking for
- 1+ year in customer success, support, or operations.
- Genuinely patient and clear; you explain things without condescension.
- Organised — you never drop a thread.
Bonus, not required
- Interest in 3D printing or manufacturing.
- Experience with a support tooling stack.
A note on requirements: these are signals, not a checklist to clear 100%. If you're missing one but bring something we didn't think to ask for, apply anyway and make the case.
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